what would cause my ezviz cameras to go offline
Ezviz has a wide range of security products for your smart home. Ezviz cameras are reasonably priced and millions of users have installed them in their apartments. Depending upon your requirements y'all can buy wired or wireless security cameras that can be installed inside or exterior your house. If you desire to admission the playback characteristic then you volition need to subscribe to the Cloud Play service by Ezviz.
Although Ezviz security cameras are very reliable, customers take mentioned some bug with the device from time to time. Then, if yous're thinking of buying Ezviz cams then here is a list of some common Ezviz camera problems and how you lot tin can easily troubleshoot them.
Common Ezviz Photographic camera Problems Troubleshooting
one. Ezviz Camera Offline
If you browse the community forums, you volition notice quite a few users having problems with their Ezviz camera showing up offline. Many factors tin contribute to this effect and it volition compromise the security of your home if y'all ignore it for likewise long. Usually, this issue can be related to a bad connectedness or issues with the power period. Hither are a few things that you volition accept to practise to get your Ezviz photographic camera working again.
Start by checking the power condition of the camera, chances are that the camera is not able to draw ability from the battery which is why information technology is showing up offline in the application. To confirm yous will have to check the LED indicator on the camera to see if the camera has power or not. Make sure that the battery is charged and the camera tin draw power from the circuit.
On the other paw, if the LED indicator is on and you tin see that the camera can describe power then y'all need to remove the photographic camera from the application and then reset the camera. Y'all can do so by holding down the reset button. The procedure may vary depending upon which type of camera yous've bought. So, it is best to go through the transmission if you tin't reset your camera. Afterward the reset is complete, pair the photographic camera with the app once again and information technology will likely fix the outcome.
2. Network Configuration Bug
Many users besides complained well-nigh having difficulty in setting upwardly the camera with their router. Even though some camera models can back up both v.0GHz and ii.4Ghz frequency bands, chances are that your device can't support the 5.0Ghz band. You can check the transmission to ostend the channel compatibility criterion. If your photographic camera can support both frequency bands then you tin fix the network upshot by resetting your router.
Merely if your photographic camera can't support the 5.0Ghz frequency band then you lot need to change the bandwidth on your router. If yous're using a dual-band router and then you lot need to ensure that your Ezviz camera is connecting to the 2.4Ghz band and not the five.0Ghz. While going through the configuration process yous demand to make certain that the mobile device and the security camera are on the same network to get everything working.
Boosted methods that tin be used to set this outcome are by moving the router close to your security photographic camera or irresolute the Wi-Fi credentials. You lot need to remove any special characters from the Wi-Fi username and password and then try pairing your photographic camera with the home network. That should assistance resolve the configuration error.
3. Notification Issues
The Ezviz security cameras can inform users if they discover any movement while the owners are non home. That manner yous can keep tabs on your home fifty-fifty when you're abroad. However, some customers said that they were not receiving whatever notifications of their phones fifty-fifty after pairing up the camera with the mobile awarding.
If you're in this situation too so there are a couple of things you lot can endeavour. First, yous demand to use your smartphone and check app permissions. Brand sure that the notification permissions are non disabled in the application settings. Then you need to check the health of the network you're using on your mobile telephone. Try switching networks if you're currently connected to a poor connection.
Lastly, you tin endeavour removing the photographic camera from your account and and so reinstalling the application on your phone. Pair the camera once again and allow necessary permissions to the application. Merely if for some reason, your photographic camera is still not working equally it should, so ask Ezviz to help you fix your device.
Source: https://www.diysmarthomehub.com/common-ezviz-camera-problems-troubleshooting/
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